·               Hardware/Software

·               Basic Troubleshooting

·               Basic Networking

CompTIA Network + COMP001007373483

·               LAN/WAN/VLAN/WLAN

·               Routers/Switches

·               Load Balancers

·               DNS/DHCP/TCPIP

·               VMWare

·               Cisco Basics

US Army Signal School

Technical Training

·               Telecommunications

·               Networking

·               Systems Security

Leader Quest

Continuing Education

CompTIA Security + COMP001007373483

·               Data Loss Prevention

·               Firewalls

·               Intrusion Detection /Protection

·               Vulnerability Assessment

·               Active Directory

·               Dos/DDos

TECHNICAL EXPERIENCE & BACKGROUND

Traveling Desktop SupportMay 2016 – Present

Apex Systems Inc. Various Locations

Worked in a team environment updating new computers for classified and unclassified systems completing 50 computers daily. Removed and inventoried hard drives on classified computers in a secured area. Troubleshot new computers when problems were presented and verified user systems and data were transferred in comfortable and timely manner. Directly supported site lead and district supervisor by verifying what systems other technicians had touched to allow fast and efficient daily reporting.

·   User State Migration Tool/Easy Transfer Tool

·   Customer Service

·   Classified/Unclassified

·   Network Troubleshooting

Temporary Computer Disconnect/Reconnect Jan 2016 – Jan 2016

Proactive Solutions, Jacksonville, FL

Worked alongside 7 other technicians in order to disconnect 80 computers from one office building and transfer them to another. Set up port security, and reconnected phones on a network.

·   Computer Hardware

·   Organization